He's professional and knows what he's doing. I had some motor oil tracked through our living room (my sons are mechanics) and after trying everything I knew, called Nick and he was able to get ALL the stains up! It was a miracle. I mean, I was convinced in my mind that we we're just going to have to purchase new carpet and by the end of his treatment, I was in tears. I am fully convinced that his machines and expertise will do the trick in most situations. He and Debbie are trustworthy people. I will always recommend Steam Clean Cincy.